Frequently Asked Questions

Common questions about TranslateAI

What is TranslateAI?

TranslateAI is an AI-powered translation and localization platform designed for e-commerce sellers,
agencies, and businesses working with large volumes of content.

Which file formats are supported?

We currently support Excel (.xlsx) and CSV files. Additional formats may be added in the future.

How accurate are the translations?

Our translations are generated using advanced AI models and optimized for professional use.
However, we always recommend reviewing content before publishing.

Do you store my uploaded content?

Files are stored only as long as necessary to complete your job and provide downloads.
We do not use customer content to train proprietary models.

Can I get a refund?

Due to the nature of digital services, completed jobs are generally non-refundable.
Please review our Refund Policy for details.

How can I contact support?

You can reach us via the Contact page. We typically respond within one business day.